Client Services
Frequently Asked Questions
Guidance on finding your fit, delivery, returns, and private atelier services.
Contact Client Services →How do I find the right size?
Use our My Fit guide for measurement instructions and the complete size chart. For personal guidance, request an atelier appointment.
What is your return policy?
Eligible unworn pieces with their tags attached can be registered within 14 days of delivery. Start through Register a Return using the order reference and checkout email.
Where do you deliver?
Available delivery options and charges are shown during checkout for the supplied address. Contact Client Services before purchasing if you need destination confirmation.
Can I request a made-to-order piece?
Submit an atelier appointment request. The team will confirm availability, measurements, timing, and price before any commitment.
Which currencies can I pay in?
Choose NGN, USD, GBP, or EUR from the currency menu when its payment provider is available. The exchange rate is locked when checkout opens, and your order and hosted payment use that selected currency.